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How long does implementation take?

Most health plans are fully onboarded within 4-6 weeks, including EHR integration, data migration, and staff training. We provide dedicated implementation support throughout the process.

What EHR systems do you integrate with?

We have pre-built integrations with Epic, Cerner, Allscripts, and most major EHR platforms. We also support FHIR-based integrations for any modern EHR system. Custom integrations are available for legacy systems.

How do you ensure HIPAA compliance?

Our platform is built with HIPAA compliance at its core. We use end-to-end encryption (TLS 1.3 in transit, AES-256 at rest), strict role-based access controls, comprehensive audit logging, and maintain enterprise-grade security controls. We provide Business Associate Agreements (BAAs) to all clients and follow industry-standard security practices.

What's the typical ROI?

Our platform helps health plans reduce costs through prevented hospitalizations, improved medication adherence, and proactive disease management. We provide detailed ROI projections during the sales process based on your specific population characteristics and historical claims data.

What data sources does RxOracle integrate?

RxOracle integrates 5 U.S. Census Bureau datasets (ACS, SAHIE, SAIPE, County Business Patterns, ZIP Business Patterns) plus environmental health data from EPA, CDC, and SDWIS. You can upload patient data via CSV, REST API, or connect directly to your data warehouse.

What kind of support do you provide?

We provide 24/7 technical support for all clients, including a dedicated customer success manager, regular business reviews, and ongoing training. Our support team has an average response time of under 2 hours for critical issues.

Can we customize the messaging and workflows?

Yes. While we provide evidence-based default messaging and workflows, you can customize message content, timing, escalation rules, and intervention strategies to align with your organization's protocols and brand voice. Our platform includes a no-code workflow builder for easy customization.

What's your pricing model?

We offer flexible pricing based on your member population size and feature requirements. Most clients choose a per-member-per-month (PMPM) model at $15/patient/month with $1 per additional enrichment. We also offer outcome-based pricing tied to quality measure improvements and cost savings. Contact us for a customized quote.